T-Mobile Sidekick 3 Customer Service???

So a while back my sidekick 3 broke, and I went through a bunch of nonsense to return the phone. The rep on the phone said to take “just the phone, not the charger or any accessories” to a UPS store and they would send it to T-Mobile. So I suck it up, take the thing in and send it back. 10 days later I get a sidekick with no battery and no battery cover.

So I call T-Mobile and they say I was supposed to just send the phone, not the battery or the cover. So I spend an hour or so talking to the rep and explaining that if someone had told me that, I would have happily removed the battery and cover before sending it back. So after an hour he tells me he can send me a battery in 10 days. No cover. I explain how worthless that would be, but he says thats all he can do. I call around to a bunch of third party T-Mobile stores and no one stocks SK3 batteries yet. Great. So I go back to the store I took my broken phone to in the first place, and he tells me he doesnt have any batteries but he miraculously comes up with a cover. So now I am waiting on my new battery, but I got sick of waiting so I bought one on ebay….. which is now 4 days late in arriving. Maybe I am just not meant to have the phone i want.

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