Update: My Sidekick Sucks

I was loving the Sidekick, its a great phone, organizer, web appliance, etc. Until it broke!!! My microphone is apparently not working anymore, which makes it difficult to talk to people.

So I went into the TMob store, hung out for an hour while they ran some ‘troubleshooting diagnostics’ on the phone and then told me my microphone was malfunctioning (duh). Then they told me they don’t replace phones and put me on the phone with customer care, who then gave me a code to take to a UPS store to send them the phone. Uh….. but I’m in YOUR store right now!!! Okay okay, calm down, no problem. Then the customer care rep tells me they have two options. I send the phone in to them, and once they recieve it they can send me a refurbished unit within 10 business days, or I can pay an extra $15 for express service and get it in 3 business days. For me no brainer I want it ASAP and care way less about $15 than I should, but this is a horrible way to treat your customers. I paid around $200 for that phone less than 30 days ago and under CA’s buyer’s remorse laws I have 30 days to return any tech product for a full refund. Instead I am paying $15 for a refurbished unit that I won’t recieve for God knows how long. /me is not happy

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